This feature is in Beta, and will be generally available later this month.
We appreciate your interest, but the Beta is full at this time.
Overview
PDQ Connect offers Remote Desktop functionality, accessible via the Device details page, which allows you to connect and offer fully unattended remote desktop functionality or remote assistance.
Install remote desktop agent
On the left navigation bar, click Devices, and then click the name of the device you would like to connect to remotely.
On the device details page, click Remote desktop.
If this is your first time connecting to this device, note the status at the bottom of the tab, which indicates Remote desktop agent not installed. Click the button labeled Install remote desktop agent to begin the installation.
A circular progress indicator will appear, along with the notice Installing agent:
When the installation process is complete, a message will appear indicating Agent installed successfully.
Note that the status at the bottom of the window will also indicate that the agent is installed.
The remote desktop agent makes use of a third-party provider with additional connectivity requirements - see Network Requirements for details.
Download and install local viewer application
These instructions are for users accessing PDQ Connect and initiating a remote desktop connection from a computer running Windows. If you're connecting from a computer running macOS, see: Install Remote Desktop local viewer app on macOS.
In order to connect to a remote desktop client managed in Connect, you will need to install a local viewer application onto the computer where you are accessing Connect. The remote desktop session can only be launched from within the Connect web app in your browser, but it will open the local viewer application, which must be installed before you can use remote desktop.
To proceed, click the Continue button to proceed to Step 2, and then click Download local viewer to download and install the Connect viewer application onto your computer.
- Double-click on the downloaded file, PDQ RD Viewer.exe.
- At the User Account Control prompt, click Yes to continue.
- In the Setup window, click Install to continue.
- When the installation is complete, click Finish.
Start a remote desktop session
After you have installed the remote desktop agent on an endpoint, and installed the local viewer application on your computer, you can click Continue to proceed to Step 3, and then click Start remote session button to begin a remote desktop session on that endpoint.
Depending on your browser security settings, you may receive a pop-up asking if you want to open the link in the PDQ RD Viewer Program. The exact appearance and wording of this warning may vary by browser, but click to continue. The PDQ RD Viewer will launch.
