Remote Desktop organization settings and bulk agent installation
Overview
The Remote Desktop org settings allow you to enforce settings across an organization.
If you do not wish to enforce these settings across the org, technicians will have the option of enabling them on a per-session basis when they start a remote desktop session.
The settings on this page are enforced via via locally stored settings information on each endpoint, so there may be a delay of a few minutes before you are able to start a remote desktop session with the updated settings.
A technician must have the Manage remote desktop settings RBAC permission to be able to change org-wide settings. As a best practice, we recommend following least privilege and limiting access to this permission to trusted senior admins.
There is a separate RBAC permission available for Start remote desktop sessions if you want to allow technicians to start Remote Desktop sessions but not change org-wide settings.
See: Role-Based Access Control
Org Settings
To access remote desktop settings, click Settings (gear icon) | Remote desktop.
User notification and session approval
To configure user notification when a remote desktop session begins, click the Settings icon, and then click Remote desktop. On the remote desktop settings page, you can toggle on Notify logged-in user when remote session starts.
By default, the user notification does not require any response from the user in order to begin the session. However, if you prefer the user to to approve any remote desktop session request from Connect, you can tick the box for Logged-in user must approve before session can start. If this box is ticked, a remote desktop user in Connect will not be able to start a remote desktop session unless the end user approves the request.
By default, the remote desktop request will show the user a display name, which will match the name of your organization as it was originally entered when your account owner created the account. If you wish to change the display name to something else, you can do so in the Company display name text box.
The Notification preview text will display how this notification will appear to the end user. The specific technician will appear in parentheses, either by email address or first and last name, depending whether they have added one to their profile in the billing portal.
For instructions, see: Change your user or organization display name
File transfer box
The multi-functional window referenced above (which includes connection status, file transfer, and chat) can be toggled on or off using the Display file transfer box on session start setting.
This setting only specifies whether the pop-up file transfer box appears in the lower-right corner of the remote desktop local viewer application - the file transfer and chat/status functions remain available via the top menu bar in the local viewer application, even if the window is disabled at session start.
File transfer:
Chat/status:
Save or Cancel
Click Save changes to save these settings. Note that any changes to this page will require a few minutes to take effect, as they need to be rolled out to each remote desktop agent.
Alternately, you may click Cancel to revert the settings back to how they were previously.
Bulk agent installation
To install the remote desktop agent on multiple devices at once, browse to the Devices page (or a group) and select one or more devices. You can select all devices by clicking the checkbox at the top of the column.
Click Actions | Install remote desktop agent to install the agent on the selected devices.
