Remote Desktop local viewer settings
Overview
The Remote Desktop Local Viewer application is launched on the technician PC when you initiate a Remote Desktop session on a Windows or macOS endpoint. For instructions to initiate a remote desktop session, see the appropriate article:
Within the Local Viewer application, certain settings can be toggled during the session.
Transfer files and chat
The File transfer box is a multi-functional pop-up window that appears in the lower-right corner of the remote desktop connection (on both ends - local viewer and remote desktop client). By default, this window appears directly above the taskbar, and allows the end user and remote technician to:
- View the current connection status
- Transfer files between the technician's computer and the end user's computer
- Chat with each other via text
This window can be minimized or moved to another location on the screen by either user, or it can be hidden by default via org-level settings (below).
The File transfer box has the following capabilities:
- To chat, either user may type a message in the Enter message text box, and press the Enter key or click the button to send.
- To send a file, either user may drag and drop a file from their computer into this window. Files sent through this window will be saved to the desktop of the recipient computer.
Block Remote Input from end user
The default behavior of a remote desktop session is that both the remote technician and the end user can continue to interact with the desktop session, but this can sometimes create friction. When remotely connected (to a Windows endpoint only), the technician has the option to Block Remote Input.
If Block Remote Input is enabled, mouse and keyboard input from the end user will be blocked for the duration of the session only.
The end user can override this behavior at any time to resume control by pressing the Esc key.
Enable black curtain mode
If you would prefer to display a black screen for the end user while the remote session is happening, you can click the tools icon and select Enable Black Screen (Curtain).
The user will see a black screen indicating Remote user is working on this computer, and their keyboard and mouse inputs will be suppressed, meaning they will not be able to interact with the session.
The user can press and hold the Esc key for 10 seconds to close black curtain mode while leaving the remote desktop session active.
